How can we help?
Contact TokenDance at agioracle@gmail.com. Include your iOS version, BeforeScroll version, what happened and the steps to reproduce it. Share screenshots only if you are comfortable doing so. Please do not send passwords, payment details or raw health records.
Getting started
Open BeforeScroll, connect Apple Health if you want movement rewards, then open Apps to authorize Screen Time and select protected apps. In Settings → Time rules, choose earning sources and review the exchange rates. Enable reading or focus rewards there if you want to use them.
Health rewards are not updating
Check BeforeScroll access in Apple Health and allow the relevant read categories. Confirm the Health app contains data for today, then return to BeforeScroll. The app reads steps, walking/running distance and active energy; it does not write health records. An empty result cannot prove whether access was denied.
Protection or reading monitoring is unavailable
Check Screen Time access in iOS Settings and your selected apps in BeforeScroll. Actual-usage allowances and reading monitoring require iOS 17.4 or later. Selected protected apps share one cumulative usage allowance. Reading rewards apply to the reading apps you select.
Subscriptions, trials and refunds
Use Restore Purchases in the membership sheet with the Apple Account used to purchase. Use Manage Subscription there, or iOS Settings → your Apple Account → Subscriptions, to manage or cancel renewal. The monthly 7-day trial is for eligible users; the annual plan has no trial. Apple determines eligibility and processes billing. For refunds, visit Apple Report a Problem. Deleting the app does not cancel a subscription.
Wallet resets and borrowing
Wallet balances and allowances reset daily. The default daily starting allowance is 5 minutes and the earning cap is 120 minutes including that allowance. Starting usage deducts time from your wallet. An active membership is required to use or borrow time. Borrowing requires an empty wallet and no existing debt; later earnings repay the debt.
Privacy and deleting data
App records are stored on your device. Review or revoke Health and Screen Time permissions in iOS settings. To remove installed app data, choose Delete App in iPhone Storage; Offload App keeps data. Manage backups separately. Read the privacy policy for details.
我们能如何帮你?
请联系 TokenDance:agioracle@gmail.com。请说明 iOS 版本、BeforeScroll 版本、问题现象和复现步骤;如愿意,可附上截图。请勿发送密码、支付信息或原始健康记录。
开始使用
打开 BeforeScroll,按需连接 Apple 健康以获取运动奖励。前往“应用”授权屏幕时间并选择受保护应用。在“设置 → 时间规则”选择奖励来源和查看兑换比例;如需阅读或专注奖励,请在此开启。
健康奖励没有更新
在 Apple 健康中检查 BeforeScroll 的读取权限,确认健康 App 有今天的数据,再返回 BeforeScroll。App 读取步数、步行与跑步距离、活动能量,不写入健康记录。空结果不能证明权限是否被拒绝。
应用保护或阅读监控不可用
检查 iOS 设置中的屏幕时间访问权限,以及 BeforeScroll 中选择的应用。按实际使用量计时的额度和阅读监控需要 iOS 17.4 或更高版本。受保护应用共享累计使用额度。阅读奖励针对你选择的阅读应用。
订阅、试用与退款
在会员弹窗使用“恢复购买”,并登录购买时使用的 Apple 账户。通过“管理订阅”或“iOS 设置 → Apple 账户 → 订阅”管理或取消续费。月度 7 天试用仅适用于符合条件的用户;年度套餐没有试用。Apple 决定资格并处理扣费。退款请前往 Apple 问题报告页面。删除 App 不会取消订阅。
钱包重置与借用
钱包余额和使用额度每日重置。默认每日初始额度为 5 分钟,每日赚取上限为 120 分钟(含初始额度)。开启使用时扣除钱包时间。使用和借用时间需要有效会员;借用要求余额为零且没有现有欠款,后续奖励先偿还欠款。
隐私与删除数据
App 记录存放在设备上。可在 iOS 设置中检查或撤销健康和屏幕时间权限。如需删除已安装 App 数据,在“iPhone 储存空间”中选择“删除 App”;“卸载 App”会保留数据。备份需另外管理。详见隐私政策。